Our customers are at the heart of everything we do, and we aim to continually provide an excellent and efficient service.

If, however, you have an issue of any kind, please contact us as follows:

Tel: +44(0)1215056993


The Complaints Manager
EasyPay Midlands Ltd,
145 Potters Lane
WS10 0AT

Please provide as much information as possible in your correspondence.

We will endeavour to respond to you as soon as possible once we have fully investigated your case.

We’ll always try our hardest to resolve any issues, however, if you feel that the matter has not been dealt with appropriately, you can choose to contact the Financial Ombudsman Service.

Unresolved complaints can be referred to The Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR

EasyPay Midlands Ltd. is regulated by the Financial Conduct Authority (FRN 708432).